Privacy Policy — 35 bd

1. Data We Collect

35 bd collects personal data from players in order to operate the Platform effectively, comply with applicable verification requirements, and deliver a personalised and secure gaming experience. We collect data through three primary channels: information you provide directly, information generated automatically through your use of the Platform, and information obtained from trusted third-party verification partners.

1.1 Information You Provide Directly

When you register an account, interact with the cashier, or contact our support team, you may provide the following categories of personal data:

Category	Examples	When Collected
Identity Data	Full name, date of birth, gender, national ID or passport number	Registration & KYC verification
Contact Data	Email address, phone number, residential address	Registration & account updates
Financial Data	bKash/Nagad/Rocket account numbers, bank account details, transaction history	Deposits, withdrawals & KYC
Verification Documents	Copies of national ID, utility bills, bank statements, payment screenshots	KYC verification process
Communications Data	Support emails, chat transcripts, feedback submissions	When you contact support

1.2 Information Collected Automatically

When you access or use the 35 bd Platform, certain technical data is collected automatically by our systems. This data is necessary for the Platform to function correctly and to maintain security across all player sessions:

• Device & Technical Data: IP address, device type, operating system, browser type and version, screen resolution, and language settings.
• Usage Data: Pages visited, time spent on each page, game sessions initiated, betting history, login timestamps, and click-path data.
• Session Data: Session tokens, authentication logs, and security event logs generated during each login session.
• Location Data: General geographic location inferred from your IP address, used for compliance and fraud prevention purposes. We do not collect precise GPS location data.

1.3 Data from Third-Party Sources

In certain circumstances, 35 bd may receive personal data about you from third-party sources. This includes identity and address verification data from KYC service providers, fraud risk scores from payment processing partners, and publicly available information used to perform enhanced due diligence on high-value accounts. Any data obtained from third parties is handled under the same standards described in this Privacy Policy.

2. How We Use Your Data

35 bd uses the personal data it collects only for legitimate, clearly defined purposes. We do not use your data for purposes that are incompatible with those stated below, and we do not sell your personal data to any third party for their own marketing purposes.

2.1 Primary Purposes

• Account Management: Creating, maintaining, and securing your 35 bd player account, including processing your registration and verifying your identity.
• Transaction Processing: Executing deposits, withdrawals, and balance adjustments via bKash, Nagad, Rocket, Upay, bank transfer, and card payment methods in BDT.
• Platform Delivery: Providing access to casino games, sports betting markets, live dealer tables, and all other Platform features and content.
• Customer Support: Responding to your enquiries, resolving disputes, processing complaints, and communicating account-related updates.
• Legal Compliance: Meeting identity verification (KYC/AML) obligations, maintaining legally required transaction records, and responding to lawful requests from authorities.
• Responsible Gaming: Monitoring account activity for signs of problem gambling, applying self-exclusion and limit settings, and communicating responsible gaming resources to players who may need them.

2.2 Secondary Purposes

• Platform Improvement: Analysing aggregated usage data to improve game performance, page load times, cashier reliability, and overall user experience on 35 bd.
• Security & Fraud Prevention: Detecting and preventing fraudulent transactions, unauthorised account access, bonus abuse, and other prohibited activities on the Platform.
• Personalisation: Where you have opted in to marketing communications, tailoring promotional offers and bonus notifications to your gaming preferences and activity history on 35 bd.
• Analytics: Using anonymised, aggregated data to understand how players interact with different sections of the Platform — for example, which game categories are most popular among players based in Dhaka, Chittagong, or Sylhet — in order to improve content and features.

3. Cookies & Tracking

35 bd uses cookies and similar tracking technologies to operate the Platform, remember your session preferences, and gather analytics data. A cookie is a small text file stored on your device by your web browser when you visit a website. Cookies do not contain personally identifiable information on their own, but they may be used alongside other data to identify you as a user of the 35 bd Platform.

3.1 Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential Cookies	Required for the Platform to function — session management, login authentication, and security tokens	Session / up to 24 hours
Preference Cookies	Remember your language, display settings, and last-visited game categories	Up to 90 days
Analytics Cookies	Aggregate page view data, session duration, and navigation paths to help us improve the Platform	Up to 12 months
Security Cookies	Detect fraudulent behaviour, prevent CSRF attacks, and monitor for suspicious login activity	Session / up to 7 days

Essential and security cookies cannot be disabled as they are necessary for the Platform to operate correctly. Preference and analytics cookies may be refused by adjusting your browser settings; however, doing so may affect the functionality of certain features on 35 bd. Most modern browsers allow you to view, manage, and delete cookies through the browser's privacy or settings menu.

4. Data Sharing & Third Parties

35 bd does not sell, rent, or trade your personal data. We share your data only in the limited, specific circumstances described below, and only with parties who are contractually required to handle your data in accordance with appropriate confidentiality and security standards.

4.1 Service Providers

We engage trusted third-party service providers to support specific operational functions of the Platform. These providers act as data processors on 35 bd's behalf and are permitted to process your data only for the purposes we specify. Current categories of service providers include:

• Payment Processors: bKash, Nagad, Rocket, Upay, Visa, and Mastercard network processors, who handle the secure execution of your deposit and withdrawal transactions.
• Banking Partners: Dutch-Bangla Bank, BRAC Bank, Islami Bank, Sonali Bank, and City Bank, for bank transfer transactions where applicable.
• KYC / Identity Verification Providers: Third-party identity verification services that assist 35 bd in validating player documents and conducting anti-money-laundering checks.
• Game Software Providers: Studios such as Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe receive limited session and gameplay data necessary to deliver their games on the 35 bd Platform. These providers operate under their own privacy frameworks and security certifications.
• Analytics Providers: Anonymised, aggregated usage data may be shared with analytics platforms to help 35 bd understand Platform performance and user behaviour trends.

4.2 Legal Disclosures

35 bd may disclose your personal data to law enforcement agencies, regulatory bodies, or other government authorities where we are legally required to do so, or where disclosure is reasonably necessary to protect the rights, property, or safety of the Platform, its players, or the public. In such circumstances, we will disclose only the minimum data required to satisfy the lawful request.

5. Data Retention

35 bd retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, and for as long as required by applicable record-keeping obligations. The following general retention periods apply:

• Account Data: Retained for the duration of your active account relationship with 35 bd, and for a minimum of 5 years following account closure, to comply with financial record-keeping requirements.
• Transaction Records: All deposit and withdrawal records are retained for a minimum of 5 years following the date of each transaction.
• KYC / Verification Documents: Identity and address verification documents are retained for a minimum of 5 years from the date of submission or from the date of account closure, whichever is later.
• Support Communications: Emails and chat transcripts are retained for a minimum of 2 years from the date of the interaction.
• Security & Fraud Logs: Security event logs and fraud detection records may be retained for up to 7 years where they relate to a suspected or confirmed breach of the 35 bd Terms & Conditions.
• Analytics Data: Anonymised, aggregated analytics data does not carry a defined retention limit as it cannot be used to identify individual players.

When the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be attributed to an identified or identifiable individual. If you have requested the deletion of your account and there are no overriding legal obligations, 35 bd will action the deletion request within 30 days.

6. Data Security

35 bd takes the security of your personal data seriously. We implement a range of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, alteration, or disclosure. These measures include but are not limited to:

• SSL/TLS Encryption: All data transmitted between your device and the 35 bd Platform is protected by industry-standard SSL/TLS encryption. Data in transit cannot be intercepted or read in plain text.
• Encrypted Data Storage: Sensitive personal data fields — including identity document references and financial account identifiers — are encrypted at rest in our secure database infrastructure.
• Access Controls: Access to player data within 35 bd's internal systems is restricted to authorised personnel only, on a strict need-to-know basis. All internal access is logged and audited.
• Secure Payment Handling: Payment transaction data is processed through certified payment gateways. 35 bd does not store full card numbers or mobile wallet PINs on its own servers.
• Intrusion Detection: The Platform employs automated intrusion detection and anomaly monitoring systems that flag unusual access patterns for immediate review by the security team.
• Regular Security Reviews: 35 bd conducts periodic reviews of its data security infrastructure to identify and address emerging vulnerabilities.

Despite these measures, no data transmission over the internet or storage system can be guaranteed to be 100% secure. In the event of a data breach that poses a material risk to your rights or interests, 35 bd will notify affected players and take immediate remediation steps. If you believe that your account has been compromised, please contact the support team immediately at [email protected].

7. Your Privacy Rights

As a registered player on 35 bd, you hold a number of rights in relation to the personal data we hold about you. These rights are described below. To exercise any of these rights, please contact the 35 bd support team at [email protected] with your account details and a clear description of your request. We will respond within 30 days of receiving your request.

Please note that certain rights may be limited where 35 bd has an overriding legal obligation to retain or process your data — for example, where transaction records must be kept to comply with financial regulations. We will always communicate clearly if a right cannot be exercised in full and will explain the reason.

8. Contact & Updates to This Policy

35 bd is the data controller responsible for the personal data processed on this Platform. If you have any questions, concerns, or requests relating to this Privacy Policy or to the way your personal data is handled, please contact our support team:

• Email: [email protected] (plain text — not a clickable link)
• Response Time: We aim to respond to all privacy-related enquiries within 5 business days.
• Language: All correspondence with 35 bd support is conducted in English.

8.1 Policy Updates

35 bd reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable legal requirements, or the features and services available on the Platform. When we make material changes to this policy, we will update the "Last updated" date displayed at the top of this page. We encourage you to review this Privacy Policy periodically. Your continued use of the 35 bd Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms.

8.2 Children's Privacy

The 35 bd Platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from any individual under the age of 18. If we become aware that personal data has been submitted by a person under 18, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the Platform, please notify us immediately at [email protected].