Responsible Gaming
at 35 bd

1. Our Commitment to Responsible Gaming

35 bd takes responsible gaming seriously as a core operating principle, not an afterthought. We recognise that the vast majority of our players in Dhaka, Chittagong, Sylhet, Khulna, and across Bangladesh enjoy betting as a leisure activity without experiencing any harm. However, we also understand that for a small number of individuals, gambling can develop into a problem that affects multiple areas of life.

Our responsible gaming framework is built around three pillars: prevention, through age verification and player education; player empowerment, through voluntary control tools that are always available in your account settings; and intervention, through proactive monitoring and immediate access to professional support referrals when a player signals that they may be struggling.

35 bd does not pursue aggressive promotional strategies targeted at players who have set limits, requested cooling-off periods, or shown signs of excessive play. We treat these signals as meaningful and act accordingly. Our support team is trained to handle responsible gaming requests with sensitivity and urgency.

2. 18+ Age Restriction

The 35 bd platform is strictly for adults aged 18 years and above. We enforce this restriction at the point of registration through mandatory date-of-birth declaration, and we conduct identity verification (KYC) checks to confirm that every player meets the minimum age requirement before any real-money wagering or withdrawal activity is permitted on their account.

In Bangladesh, we are particularly mindful of the importance of keeping the 35 bd platform away from young people. Players who provide false age information during registration are in violation of our Terms & Conditions. Any account found to belong to a person under 18 will be immediately suspended, all winnings will be voided, and any deposited funds will be returned to the source payment method after investigation.

3. Player Control Tools

35 bd provides every registered player with a set of voluntary account management tools designed to help you maintain healthy boundaries around your gambling activity. These tools are always accessible from your account settings panel and can be adjusted or activated at any time — no waiting period, no justification required.

The tools available to all 35 bd players are summarised below. Detailed explanations of deposit limits and self-exclusion are provided in the dedicated sections further down this page.

• Deposit Limits: Set daily, weekly, or monthly caps on the total amount you can deposit into your 35 bd account. Once a limit is set, it cannot be increased until a 7-day cooling-off period has elapsed.
• Session Time Reminders: Configure automatic pop-up reminders at set intervals (e.g., every 30, 60, or 90 minutes) to alert you to how long your current gaming session has been running.
• Loss Limits: Set a maximum loss threshold per day, per week, or per month. Once reached, the platform will automatically restrict further wagering until the limit period resets.
• Wager Limits: Cap the total value of bets you can place within a defined time window, independent of outcomes, to keep your activity within a predetermined budget.
• Time-Out / Cooling-Off Period: Temporarily suspend your account for a short break — from 24 hours up to 6 weeks. During a time-out, you cannot log in, place bets, or make deposits. The period cannot be cancelled once activated.
• Reality Check Notifications: Receive a periodic summary of your net wins and losses during the current session, delivered as an on-screen notification so you always have an accurate picture of your activity.
• Self-Exclusion: Permanently or semi-permanently exclude yourself from the 35 bd platform for a minimum of 6 months. Full details in the Self-Exclusion section below.

4. Deposit & Spending Limits

Setting a deposit limit is one of the most effective ways to keep your gambling within a budget you are comfortable with. On 35 bd, deposit limits are available in three configurations: daily (resets every 24 hours), weekly (resets every 7 days from the date of activation), and monthly (resets on the calendar month). All limits are denominated in BDT.

How to Set a Deposit Limit

Log in to your 35 bd account, navigate to Account Settings → Responsible Gaming → Deposit Limits, and enter your preferred BDT amount for each time period. Changes that reduce your current limit take effect immediately. Changes that increase a limit — or requests to remove a limit entirely — are subject to a mandatory 7-day waiting period before they become active. This cooling-off period is intentional: it is designed to prevent impulsive decisions made during a losing session from undoing the protections you put in place during a calmer moment.

Spending and Loss Limits

In addition to deposit limits, 35 bd offers configurable spending limits (total wagers placed) and loss limits (net losses incurred) over daily, weekly, and monthly windows. When any of these thresholds is reached, your account is automatically restricted from placing further bets until the relevant period expires. You will receive an on-screen notification when you are approaching 80% of any active limit, giving you early warning before the restriction activates.

5. Self-Exclusion

Self-exclusion is a formal agreement between you and 35 bd that prevents you from accessing your account and using any part of the platform for a defined period. It is the most robust responsible gaming tool available and is appropriate when shorter breaks or spending limits have not been sufficient to bring your gambling under control.

Self-Exclusion Periods

35 bd offers self-exclusion periods of 6 months, 1 year, 3 years, and permanent (indefinite, with no automatic reinstatement). During any self-exclusion period:

• You cannot log in to your 35 bd account.
• You cannot make deposits via bKash, Nagad, Rocket, Upay, or any other payment method.
• You will not receive any promotional emails, bonus notifications, or marketing communications from 35 bd.
• Any pending bonus balance is forfeited for the duration of the exclusion.
• Your account balance is preserved and will be available for withdrawal upon verified reinstatement after the minimum exclusion period has elapsed.

How to Request Self-Exclusion

Self-exclusion can be activated directly within your account settings under Responsible Gaming → Self-Exclusion, or by contacting the 35 bd support team at [email protected] with the subject line "Self-Exclusion Request". Self-exclusion requests made via email are processed within 24 hours. Account-based requests via the settings panel take effect immediately.

Reinstatement After Self-Exclusion

If you wish to return to 35 bd after a self-exclusion period of 6 months or 1 year, you must submit a written reinstatement request to [email protected] no sooner than the final day of your exclusion period. Reinstatement is not automatic — it requires a 7-day reflection period from the date of your request, after which your account will be reactivated if you have not withdrawn the request. For permanent self-exclusion, reinstatement requests will only be considered after a minimum of 5 years and are subject to additional review.

6. Signs of Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in yourself. The following signs may indicate that gambling has moved beyond entertainment and is beginning to have a negative impact on your life. If you recognise several of these patterns in your own behaviour, we encourage you to use the 35 bd responsible gaming tools or seek professional support without delay.

If you are unsure whether your gambling is a problem, you may find it helpful to complete a brief self-assessment. The Gambling Therapy organisation (gamblingtherapy.org) and the Gamblers Anonymous 20-question self-test are widely used, freely available resources that can help you evaluate your relationship with gambling honestly and privately.

7. Getting Help & Support

If you feel that gambling is becoming a problem for you — or for someone you know — please reach out for help. You do not need to have hit rock bottom before seeking support. Early intervention produces significantly better outcomes. The following resources and contacts are available to 35 bd players in Bangladesh:

35 bd Support Team

Our support team is available around the clock and is trained to handle responsible gaming conversations with care and confidentiality. If you would like to discuss setting limits, taking a break, or self-excluding from the platform, contact us at any time:

• Email: [email protected] — include "Responsible Gaming" in your subject line for priority routing.
• Response time: All responsible gaming requests are acknowledged within 2 hours and actioned within 24 hours.
• Language: All support is conducted in English.

External Support Resources

For players who would benefit from independent, professional support beyond what 35 bd can provide directly, we recommend the following internationally recognised organisations. All services listed below are free of charge:

• Gambling Therapy — Free online support service for anyone affected by problem gambling. Available in multiple languages. Visit gamblingtherapy.org.
• Gamblers Anonymous — Peer-support programme based on the 12-step model for people who want to stop gambling. Visit gamblersanonymous.org.
• GamCare — UK-based charity providing free support, information, and counselling for problem gambling. Visit gamcare.org.uk. Online chat available 24/7.
• BeGambleAware — Information and self-help tools for anyone concerned about their gambling or the gambling of someone close to them. Visit begambleaware.org.

8. Protecting Minors

Preventing access to the 35 bd platform by anyone under the age of 18 is a responsibility we take seriously. In addition to our own age verification measures at registration, we encourage all adult players who share devices or internet connections with minors to take the following practical steps:

• Use parental control software on shared computers, tablets, and smartphones. Tools such as Net Nanny, Qustodio, and built-in device parental controls can block access to gambling sites by category.
• Never save your login credentials in a browser or password manager on a device that a minor may also use.
• Log out of your 35 bd account at the end of every session, especially on shared or family devices.
• Keep your 35 bd password private and do not share it with anyone, including family members.
• Talk openly with young people in your household about the nature of online gambling, the minimum age requirement, and why these rules exist.

If you suspect that a minor has accessed the 35 bd platform — whether through your account or by creating their own — please contact us immediately at [email protected]. We will investigate the matter as a priority and take all necessary steps to protect the minor in question and prevent further access.